Unbelievable - not in a good sense.

My 17 month old 65 inch Hisense TV failed on 16th April 2026. I reported it to Hisense immediately, as still under warranty, - A technician was sent to collect it on 22nd April 2026. - I received an SMS text message on 24th April stating "Completed repair". - It was returned on 1st May 2026 (7 days later) - BUT it was NOT repaired and was instead declared as irreparable. - I informed both the supplier and Hisense immediately (1st May 2026) - By the 5th May 2026 when I had still received no further response. - I then queried the status of my request - On 8th May 2026 I was advised (via Hellopeter) that the failed TV would be uplifted and refund generated. - On 12th May 2026 the failed TV was uplifted by Hisense themselves - It is now 19th May 2026 and I have not been advised in any manner, shape or form as to what the situation is - MORE than a month after first contacting Hisense regarding the TV failure. Unbelievable!