Unacceptable, Unproffesional Customer Service

I will get straight Good day Hopefully somebody will assist me, because I've been going back and forth for days now trying to sort out this issue. I will get straight to the point, I bought a Hisense H299BME-WD fridge on the 4th of November 2017. Been using it for just over two weeks now, the bottem part (freezer) worked perfectly until Tuesday Morning, the top part doesn't make cold at all. I've logged a complaint on the website and phoned in. This is utter bull**** and unproffensional !! This morning when I opened the freezer a little surprise awaited me, ROTTEN MEAT !!! SO TELL ME SHOULD I STILL WAIT FOR SOMEONE TO CONTACT ME OR SHOULD I EAT ROTTEN MEAT, WE ARE IN THE FIRST WEEK OR DECEMBER AS WE ALL KNOW THIS IS A LONG MONTH AND A STRECHT TO JANUARY. This is a inconvienence and a costly exercise. Why do I need to phone the Customer care line (hold on for hours) everytime to follow up, I would think that "Customer service" includes contacting your customers when they are unhappy. This is very annoying to know that when a complaint it logged it's not taken seriously. So please contact me and assist me with this issue. Your customer care service department contacted me thia morning saying that the Technician will only be able to assess the fridge tomorrow which is totally unacceptable, I do not agree with this and would like management to contact me ASAP. That means after the assessment I will have to wait another few days for a miracle to happen before this is sorted. No !! You either get the Technician out today or you bring me a replacement unit. Thank you Melissa