DN
Drusilla N
1 reviews | Active since Mar 2025
27 Mar 2025, 09:56
Unacceptable services - Refund/ Return taking 16 Days - Hisense Smart Tv
I have a Hisense that witched on but shows no picture that was reported to the store on 12 March 2025. The technicians visited my premises and on 17 March 2025 , I received an sms confirmation that the repair is completed with reference ***. I called Hisense customer service and was advised that I should wait another 3 days since the start it has been awaiting process continuously waiting still up to date 16 days just to have the television replaced with the new television. I need this query resolved as a person cannot wait 16 days. I see no sense of urgency in the process of this query. This is unacceptable. I need Hisense to ensure that this query be resolved today.
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Drusilla N's updateReviewer Update
27 Mar 2025, 14:14Still a delay,now the technician have not submitted feedback after site visitation. No,sense of urgency or is it a lack of training from the tech. Me, as the client is the one suffering due to staff not ensuring documents and pictures have been submitted. I am still expecting the query to be resolved today.
DN
Drusilla N's update27 Mar 2025, 14:14
Reviewer Update
Still a delay,now the technician have not submitted feedback after site visitation. No,sense of urgency or is it a lack of training from the tech. Me, as the client is the one suffering due to staff not ensuring documents and pictures have been submitted. I am still expecting the query to be resolved today.