Unacceptable Hisense Customer Service - Deciding whether or not to give a refund/replacement on the delivery of a damaged product

I purchased a Hisense fridge from Dionwired and upon delivery and unpackaging I found that there were multiple dents on the side and a deep scratch on the door. As a customer paying for something new I expect a packaged product to be in a new condition. Hisense have kep Dionwired on a constant line for almost 2 weeks since the delivery date (2-Dec-19) with no definitive answer as to what action will be taken. This is absolutely ridiculous since I paid for this product and reported the issues immediately upon delivery even going so far as to send photos of the damaged fridge. Deciding whether or not they will give me a refund or new fridge is unacceptable as well as giving myself and Dionwired the run around for so many days. If this is the customer support service you get with a Hisense product then I will not be purchasing another Hisense product ever again. The dilemma i now sit with is that I am living day to day without a fridge but to such companies there is no care in the world for the inconvenience they cause to paying customers so long as they get your money.