Unacceptable Delay – Where Is My Microwave Refund, Hisense?!

I am extremely disappointed and frustrated with the lack of service and communication regarding my faulty microwave.

I purchased a brand new Hisense microwave from Takealot on 20 August 2025. Within just a few weeks, the buttons stopped working and the microwave no longer heated food. I contacted your support team and was instructed to take photos of the unit. I was told someone would collect it and that I would be refunded via my Takealot account.

The microwave was indeed collected and since then, absolute silence. No updates, no refund, and no one is responding to my calls or messages.

This is completely unacceptable. It has now been a month, and I am still without a microwave or my money. I demand an immediate resolution and refund.

I WANT MY MONEY BACK, HISENSE.