Unacceptable Customer Services

I bought an Hisense front loader from Agrimark. I received the washing machine on the 22 August 2020. Two weeks later it stopped draining the water. I called and emailed the Hisense offices. They came out to check the machine out on the 23 September 2020 only. Confirmed that the draining pipe is broken they'll come replace it in a week's time which was supposed to be the 30 September 2020. It's the 26 October 2020 already and I'm still waiting. Bad really bad services. I can't use the machine like I expected to use it because of this. Please help. I never had an issue with Hisense before. But this is really unacceptable. I understand that we're under lockdown but a week turned out to be almost a month now already. Please help