DR
Dirk R
1 reviews | Active since Dec 2022
30 Apr 2026, 13:27
Unacceptable Contractor's Service
I am having a problem with my dishwasher and reported it to Hisense. They had a contractor (AEK Service Centre) come out to investigate the problem and gave me a quote to repair it. I paid the required deposit and waited for the machine to be repaired. After it was "repaired and tested" at the contractor's workshop, it was returned, but the problem is still persisting.
Hisense should investigate this (their) contractor's investigation and repair process' and either train them properly to do a better job, or replace them with another contractor who will (hopefully) do a better job, or send their own technicians, to do it, because the service I received from their contractor, is not acceptable at all.
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Dirk R's updateReviewer Update
30 Apr 2026, 17:16The contractor was supposed to come back on Friday 24 April, but they never did. My wife contacted them today and they claim that there is another part that needs to be replaced. They undertook to replace this part, at their cost and this is scheduled to happen on Monday 04 Mei. We will see if they pitch up and if the machine really got fixed.We will run a cycle again, on Monday night.
DR
Dirk R's update30 Apr 2026, 17:16
Reviewer Update
The contractor was supposed to come back on Friday 24 April, but they never did. My wife contacted them today and they claim that there is another part that needs to be replaced. They undertook to replace this part, at their cost and this is scheduled to happen on Monday 04 Mei. We will see if they pitch up and if the machine really got fixed.We will run a cycle again, on Monday night.