Unacceptable After-Sales Service and Poor Product Quality

I purchased a Hisense microwave, and within just three months, a third of the buttons stopped working. I reported the fault on 18 March, but the appliance was only collected a month later on 17 April.

Since then, I have received absolutely no feedback. My microwave has now been with Hisense for almost a month, and despite numerous follow-ups with Kirsty Mhlanga, Busisiwe Makhoba, Shogole Nicolin, and Pumzile Makhonjwa, I have been left completely in the dark.

It is extremely frustrating to invest in an appliance that breaks so quickly, only to then experience such poor service. At this point, the time it has taken just to inspect the fault is approaching the amount of time I actually had the appliance in my possession.

This level of product reliability and after-sales support is unacceptable.