JM
Judy M
1 reviews | Active since Oct 2014
18 Sept 2024, 16:22
Tv not streaming
I have a problem with my smart tv, its no longer allowing me to stream. I tried to send an email explaining my issue but I'm not getting any help. You suggest that I should try the steps that I have tried many times but it's not responding. May you please send someone to come and check this Tv. I'm tired of waiting. Or maybe i should just take the tv back to the store and get my money back.
Helpful (0)
Replies (5)0
Replies (5)
Hisense's replyOfficial
19 Sept 2024, 11:40Hi Judy,
Which Apps are you unable to stream and whats the model number of your TV.
Regards,
TPN
Which Apps are you unable to stream and whats the model number of your TV.
Regards,
TPN
Best regards,
Hisense's reply19 Sept 2024, 11:40
Official
Hi Judy,
Which Apps are you unable to stream and whats the model number of your TV.
Regards,
TPN
Which Apps are you unable to stream and whats the model number of your TV.
Regards,
TPN
Best regards,
JM
Judy M's updateReviewer Update
19 Sept 2024, 15:32I can't open anything starting with the VIDAA, YouTube show max netflix
My Tv model is: 70A7100F/F1Z1Serial no: 3TE70F***IBBNSJ0872Tv Extended Version: N0525
My Tv model is: 70A7100F/F1Z1Serial no: 3TE70F***IBBNSJ0872Tv Extended Version: N0525
JM
Judy M's update19 Sept 2024, 15:32
Reviewer Update
I can't open anything starting with the VIDAA, YouTube show max netflix
My Tv model is: 70A7100F/F1Z1Serial no: 3TE70F***IBBNSJ0872Tv Extended Version: N0525
My Tv model is: 70A7100F/F1Z1Serial no: 3TE70F***IBBNSJ0872Tv Extended Version: N0525
Hisense's replyOfficial
19 Sept 2024, 22:40Please follow the steps below,you will not have access to DSTV and Showmax as those apps have been terminated.
Menu
Settings
Support
Restore to Factory Default
Kind regards
Hisense SA
Best regards,
Hisense's reply19 Sept 2024, 22:40
Official
Please follow the steps below,you will not have access to DSTV and Showmax as those apps have been terminated.
Menu
Settings
Support
Restore to Factory Default
Kind regards
Hisense SA
Best regards,
JM
Judy M's updateReviewer Update
20 Sept 2024, 08:07I have tried this option numerous times, it's not working. The problem is, i get this "Notice message" where it says i must accept the term and condition agreement before i can use You VIDAA app, when i tick the ( accept all) box ☑️, to proceed to the next step it doesn't allow me. Its not responding, nothing is happening. I have tried to reset factory settings numerous times with one of agent. It didnt work. She advised me to send email with serial number,model number and the version number that appears on the TV, then you will send me a link. But till today,no link was sent, all you do is to Repeat same thing that i must reset factory settings. I have done that numerous times IT IS NOT WORKING.
JM
Judy M's update20 Sept 2024, 08:07
Reviewer Update
I have tried this option numerous times, it's not working. The problem is, i get this "Notice message" where it says i must accept the term and condition agreement before i can use You VIDAA app, when i tick the ( accept all) box ☑️, to proceed to the next step it doesn't allow me. Its not responding, nothing is happening. I have tried to reset factory settings numerous times with one of agent. It didnt work. She advised me to send email with serial number,model number and the version number that appears on the TV, then you will send me a link. But till today,no link was sent, all you do is to Repeat same thing that i must reset factory settings. I have done that numerous times IT IS NOT WORKING.
Hisense's replyOfficial
24 Sept 2024, 18:51Hi Judy
Our Tech Team will be in touch.
Regards,
TPN
Our Tech Team will be in touch.
Regards,
TPN
Best regards,
Hisense's reply24 Sept 2024, 18:51
Official
Hi Judy
Our Tech Team will be in touch.
Regards,
TPN
Our Tech Team will be in touch.
Regards,
TPN
Best regards,