Trying to get Hisense on the phone

I am a medical doctor. I spent a valuable 15 minutes waiting from 10,10 am today to get the service centre at the Hisense. I was told that I was number five in the queue. After 15 minutes, I suddenly was asked to rate the service. I had not spoken to anyone so I gave Hisense a zero. That was not accepted so I have Hisense a one.<br> I then phoned back and tried technical. I was now number 10 in the queue. I tried switchboard. Number 10 again. After giving Hisense a valuable 20 minutes of my life, I gave up. <br> We should be allowed to leave a message.<br> <br> Please help. I need to speak to a responsible Hisense person about the installation of my new 65 inch Hisense TV. Makro told me that this is being offered by Hisense and I have seen this advertised.