IZ
Innocent Z
1 reviews | Active since Jun 2018
15 Sept 2023, 20:51
Top loader washing machine
Their customer service HisenseSA has been a nightmare for me. I regret buying a product from hisense. The washing machine I bought at Makro after 7 months hardly used it makes alot of noise as the drum bangs on the sides . Hisense technicians say it's normal and I really don't understand how, I would have sent it back 1st day I tested it of it this what it's doing now.
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Replies (2)0
Replies (2)
Hisense's replyOfficial
29 Nov 2023, 15:25Good day Innocent
We do apologize for the inconvenience of your unit have to be repair while it was new, please note that since 2 repairs where conducted for the same fault and should it give a problem please request and assessment report that can be sent to the credit depart.
We do apologize for the inconvenience of your unit have to be repair while it was new, please note that since 2 repairs where conducted for the same fault and should it give a problem please request and assessment report that can be sent to the credit depart.
Best regards,
Hisense's reply29 Nov 2023, 15:25
Official
Good day Innocent
We do apologize for the inconvenience of your unit have to be repair while it was new, please note that since 2 repairs where conducted for the same fault and should it give a problem please request and assessment report that can be sent to the credit depart.
We do apologize for the inconvenience of your unit have to be repair while it was new, please note that since 2 repairs where conducted for the same fault and should it give a problem please request and assessment report that can be sent to the credit depart.
Best regards,
IZ
Innocent Z's updateReviewer Update
29 Nov 2023, 19:29I do not understand your response, however, this has gone beyond reasonable time for me, I have called and emailed, I am not getting any feedback at all for the past 5 months now.
IZ
Innocent Z's update29 Nov 2023, 19:29
Reviewer Update
I do not understand your response, however, this has gone beyond reasonable time for me, I have called and emailed, I am not getting any feedback at all for the past 5 months now.