[ Ticket: 857576 ] Fridge return

i Bought a fridge from takealot which the deliver the day i left for the december holidays on my return i unbox the fridge and notice a dent on the side i contact takealot which inform me that i must take it up with hisense which i then did at first Hisense told me that they can help it because dents have to be reported within 24 Hours i told them that we could not because we were not at home as we were leaving for holidays and please the lady is 63 years old and takealot delivery staff also refuse to unbox the fridge but after emailing back and forth hisense now tell me its takelots problem as the use there delivery team please need help as both takealot or hisense are willing to help i got the proof of flights i got photos of the dents i took the day we return from holiday