DK
Derick K
1 reviews | Active since Apr 2009
22 Jan 2022, 10:55
Think twice before buying Hisense products
We bought a Hisense dishwasher on 30 November 2019. Just out of it's 2 years warranty for 1 month and the heating element broke. I thought no problem will buy one and replace it. I was then informed that no one wants to work on Hisense appliances because the can not get spare parts. We emailed Hisense themselves but they just informed us that they do not have any spares.
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Replies (3)
Hisense's replyOfficial
25 Jan 2022, 14:20Good Day Derick,
Thank you for your review,
One of our consultants will be in contact with you.
Kind regards
Hisense Customer Support
Thank you for your review,
One of our consultants will be in contact with you.
Kind regards
Hisense Customer Support
Hisense's reply25 Jan 2022, 14:20
Official
Good Day Derick,
Thank you for your review,
One of our consultants will be in contact with you.
Kind regards
Hisense Customer Support
Thank you for your review,
One of our consultants will be in contact with you.
Kind regards
Hisense Customer Support
DK
Derick K's updateReviewer Update
31 Jan 2022, 07:51a
DK
Derick K's update31 Jan 2022, 07:51
Reviewer Update
a
DK
Derick K's updateReviewer Update
31 Jan 2022, 08:00After my review dated 22 January 2022, I was contacted by an employee of Hisense on 24 January 2022. After explaining the problem that Hisense had no parts for their own products the person asked my the model number of the appliance. I informed him that I will have it the next day which he said that he would make contact with me the next day. Since then no contact was made with me again. Clearly Hisense just want to state that they made contact not really want to resolve the problem or assist clients. Thanks for nothing.
DK
Derick K's update31 Jan 2022, 08:00
Reviewer Update
After my review dated 22 January 2022, I was contacted by an employee of Hisense on 24 January 2022. After explaining the problem that Hisense had no parts for their own products the person asked my the model number of the appliance. I informed him that I will have it the next day which he said that he would make contact with me the next day. Since then no contact was made with me again. Clearly Hisense just want to state that they made contact not really want to resolve the problem or assist clients. Thanks for nothing.