Think again when purchasing Hisense fam

Please beware of Hisense customer service. It is the extremely *****. None of the agents I spoke to are accountable for resolving any query.

I booked a service call with Sibusiso Mdluli in May. A technician by the name of Prosper came to the house after having to reschedule a service call. He told me that the washing machine should be replaced, asks to see documents etc. which I present and I am told to expect some sort of paperwork for a replacement. He recommends a different model. Off goes Prosper and nothing happens. I then emailed *** only to be told that I need to wait for a technician??? Sibusiso Mdluli again by email. No further communication. As I keep following up, I get told about the last email I have received. It is now NOVEMBER. The next agent I spoke to was Lillian Khuzwayo who asked me to forward her correspondence by email to follow up on and she stated that she will help me. Then I get a response from Sibusiso Mdluli who responds by saying that there is nothing attached. And silence about my actual query. No Lillian. My next call to Hisense I speak to Veronica Ramythindela who (shame has to deal with an IRATE customer) tries to assist and because I am calling this 0860 number every day this week, my phone dies. I call again, hey presto there is LILLIAN. She tells me that she had to escalate but thats not what she told me on the phone... After addressing that, I request a callback from Veronica. She did not phone. Maybe in June next year though. My next call to Hisense South Africa I speak to Boitumelo Ramaboea who logs a new call. If I indeed get results; it will be an absolute miracle. It has only taken six months to get close to a "resolution".