The worst TV brand , Do not have software to update TV

We bought a Smart TV in 2019 , well supposed to be smart , Netflix stopped working on the TV, I called the customer care for a month and a half Spoke to numerous consultants namely , Abigail ,& Lindiwe , the initial call we did trouble shooting and they came to the conclusion that the TV software is old , waiting almost 7 weeks for the technician to give them feedback that they cannot update the software and there is nothing that can be done , it was said so conveniently you need to by a TV box that will allow Netflix to work , they did not disclose this information when we bought the TV , so for whoever is reading this if you want to save yourself the hassle do not buy a Hisense TV you will have no use for it in a couple of years , we have to spend an additional R1000.00 and some odd to buy a TV box , how they can not have the software to update the TV is beyond me , but nonetheless do yourself a favor and walk past a hisense TV when looking to buy .