The worst service experience ever
One of the worst companies I have tried to deal with. No integrity, no service. And for the life of me, one can not get past the call centre to speak to a manager or section leader. I bought a TV that does not work properly. What a waiste of money. To now get the people at Hisense to assist is a nightmare. I spoke to Lebo in the VOC section. She said that the software is outdated and that she will call me to make arrange ments for a tech to come to my house to upgrade the software. This was 2 days ago. Never heard from her again. Then I spoke to Tabang and Tshapi at the services section. I asked to be put through to the manager of the section. No joy. If there is anybody at Hisense that actually care about the customer please contact me.
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Replies (2)'s updateReviewer Update
19 May 2025, 21:27And when is this going to happen. I have now been trying for 7 days and have made no progress. Absolutely pathetic.
's update19 May 2025, 21:27
Reviewer Update
And when is this going to happen. I have now been trying for 7 days and have made no progress. Absolutely pathetic.
's updateReviewer Update
20 May 2025, 15:28It is amazing. I bought a TV that does not work properly with a 4 year guarantee. Not once has Hisense asked me to take the TV to them for testing to try and find the problem. I'm starting to wonder if the guarantee is worth the paper it is written on. I have also sent emails to the CEO. It seems he is hiding behind the call center. He is happy that I bought a Hisense TV. It will add to the profit and his bonus at the end of the year but he does not have the courage to speak to me.
's update20 May 2025, 15:28
Reviewer Update
It is amazing. I bought a TV that does not work properly with a 4 year guarantee. Not once has Hisense asked me to take the TV to them for testing to try and find the problem. I'm starting to wonder if the guarantee is worth the paper it is written on. I have also sent emails to the CEO. It seems he is hiding behind the call center. He is happy that I bought a Hisense TV. It will add to the profit and his bonus at the end of the year but he does not have the courage to speak to me.