The customer service response has been good and the staff have been helpful and responsive whenever I follow up

The customer service response has been good and the staff have been helpful and responsive whenever I follow up. However, I am disappointed with how long it has taken to resolve my freezer problem. The freezer stopped working in late May and a technician came in July and identified the problem as a burnt compressor. I was told I would receive an update, but I never did and have had to follow up myself. I have now been told that another technician will be scheduled. While I appreciate the good communication when I make contact, the overall repair/replacement process has taken far too long. I hope the matter can be resolved soon.