Terrible service on damaged phone

My Hisense U970 phone got a a small crack on the screen and as a result, the touch screen has stopped working, meaning the phone cannot be used.<br> <br> I have now made numerous phone calls to Hisense service centres and have the following complaints:<br> <br> - No-one has provided me with an explanation of why the touch screen has stopped working (compared to Samsung and Apple phones where the touch screen still works, even if cracked)<br> <br> - Twice I have been told that I would be phoned back, and have never received those calls<br> <br> - I have received different quotes on how much the phone would cost to fix so I cannot ascertain how much its going to cost me<br> <br> - The screens are now out of stock and I have been told that Hisense can do nothing!<br> <br> - Everyone I speak to seems to pass the buck and tell me that someone else will help me, but no-one ever does!<br> <br> As a result of all this, I have been warning all my friends not to buy Hisense phones. Although the U970 was a great phone, there was no cover available in SA (so how was I supposed to protect the fragile screen in the first place!) and the service centre is absolutely useless at fixing anything.<br>