Terrible service Hisense Bedfordview

I am absolutely disappointed with the service level of Hisense. I booked my TV in at the Bedfordview branch on Tuesday the 15th of September, as it had no picture. I was promised they would contact me on the following Wednesday the 23rd. At around 4pm on the Wednesday I called Hisense and they apologised and promised to call me on the Friday as the Thursday was a public holiday. This did not happen!!!!!! Which brings me to today 28th of September 2020, I called the office and yet again I’m told they will call me tomorrow....... this seems like their automatic response as they have not once honoured their promise to contact me regarding the repair of my Tv...... This is absolutely appalling that a brand such as Hisense can give clients a run around for two weeks with not as much as a courtesy call. This kind of service makes me feel like I shouldn’t trust the brand or any of their products as they are keen to sell but not interested in customer service. It is truly scary that Hisense are not interested in servicing their clients, nor are they proud of their own products.