Terrible Service from Hisense South Africa

<p>I called back on Monday 10 Oct and spoke to Melanie who said that all she could tell me was they ordered parts and that they would "probably" be delivered that day.</p> <p> </p> <p>I called Hisense again today 11 Oct and spoke to Jackie, I had to hold on for roughly 5 minutes while we waited for her system to start up. She gave me the same update I got yesterday. I asked her to please follow up and give me a more progressed update and she said I could phone the contracting agent company directly to get an update. I then asked her if it was normal to have clients call Hisense's contractors directly for updates and why Hisense hasn't been able to do this? She then very un-empathetically said she would call them but couldn't promise what time she would be able to do this.</p> <p> </p> <p>Every day that goes by, i need to throw food away that has frozen and cannot be used. I am not happy with the service from the Hisense Customer care at all. This was my first Hisense purchase, and the fridge was faulty from day one and the only action Hisense has given me is a poor attitude from their call desk agents.</p> <p> </p> <p> </p>