TERRIBLE service from HiSense

I bought a 40" 'smart TV' Mid July. Two weeks after i bought it, the unit stopped playing MP4s, unless i unplugged the TV from the wall, and waited 10min and then stopped altogether. THAT's when the fun began....

The call centres 'tech dept' stated they didn't know what to do - and the operator SOUNDED like she was talking to other people whilst dealing with me. Then i get an email stating that that i needed to 'reset to factory settings' - erm HELLO, why the #$%^ would i NEED to do that to a BRAND NEW SMART TV??? Then, in PURE frustration, I took the TV to the CT service branch (In Milnerton) where the tech replaced the mainboard and it STILL didn't work. At this point, i just wanted my money back ... takealot, i was READY to come to you. I went to collect the unit FROM STELLENBOSCH to Milnerton - and lo and behold, the dept was CLOSED! According to the shops next to them, the dept hardly ever stays open till 5pm - WHICH IT STATES on the *********** door. I wasted R600 in fuel and LITERALLY 30 phone calls - cause the guys running the shop DO Not ANSWER THE PHONE!!!. SERIOUSLY, i will never buy another product from Hisense, NOT even a bottle of water. I just want them to take the unit to Takelot - and OF COURSE they don't do that. What a waste of time and money.