Terrible service from Hisense

I am extremely disappointed with the service I have received from Hisense. I purchased a 40-inch Hisense TV at Makro, and not long after, the screen developed a crack without any external damage.

I immediately reported the issue by email to Hisense. Their response was that I must return to the store where I bought the TV. However, I was later told that a cracked screen is not covered under warranty, meaning I would be responsible for the repair costs – even though there was no physical damage caused by me.

A technician eventually came to my home, inspected the TV, and took pictures. He assured me the matter would be followed up. Since then, I have been waiting for months with no clear feedback, no resolution, and no accountability from Hisense.

As a customer, this experience has been extremely frustrating and unprofessional. I invested in a brand I trusted, yet I am left with a defective product and no support. The lack of communication and responsibility from Hisense is unacceptable.

I will not be recommending Hisense to anyone, and I urge the company to take responsibility for its products and provide proper after-sales service to its customers.