Terrible Service from Hisense

I would like to lay a complaint about the repair on my fridge. My fridge has not been fixed as off the 7th January 2016 until now, which is terrible service from Hisense. I had food in my fridge which had got spoilt because of this issue, and i would like to know if you guys are going to refund me for all the spoilt food because of your bad service? We had logged a call with Hisense on the 7th January and the technician had come on the 8th January he didnot even open anything on the fridge and he assumed that the Fan was the problem, he spend maximum 10 minutes at my home, so he said that they will order the part and when it arrives then they will come through and install it. They had told us Tuesday, so well called on monday and they said the part will arrive on tuesday we then called on tuesday and there is no part yet, so my husband called today and they said the part will only arrive today now and they will come through tomorrow but the part hasnt arrived yet on the 14th January 2016 to fix it which is unacceptable. This has made things very inconvienant for my family and i.<br> <br> Please see that this situation is resolved asap!!! otherwise HISENSE must replace our fridge!!