TERRIBLE SERVICE

Terrible service!!! I bought a washing machine of takealot in June 2026. After less than 2 months the gears packed up and it is now not working correctly. After the techinician came he told me it was a manufacturing error. A week later, I still did not hear anything from Hisense so I called them, and they informed me they will arrange pick up of the washinf machine after which Takealot will refund me in 2 to 3 working days. That is *******, because now I have to wait for the money to come in, and then order again. What are we suppose to do without a washing machine for that long? I have a wife and a kid. Must we now wash our clothes on our hands and knees in the tub? Also, I got the washing machine on special for R5k and it is now R6.5k, so it will now cost me more and it was not my mistake but that of the manifacturer!! After speaking with takealot they asked my why Hisense was not replacing the washing machine, and I could not answer them. I the called hisense back demanding an answer as to why they can't just replace the broken washin machine with a new one. This is a terrible experience process ans doubt I will ever buy hisense again if this is not resolved asap. Hisense is welcome to contact me if they want to get to a resolution, if not I will put this review up everywhere.