Terrible Service

<p>Below is the mail trail of my experience with Hisense Customer Support Centre.</p> <p>I still have no clue when the parts will be delivered to me despite paying Monday a week ago.</p> <p>Neither the supervisors or any Manager is willing to respond either by mail or telephone , regrdless of my requests for them to do so. TERRIBLE SERVICE!</p> <p> </p> <p>To: The Manager Hisense Client Services</p> <p>RE: TERRIBLE CLIENT SERVICE AND SUPPORT:</p> <p>I understand why the service is so terrible from Hisense. Neither has the supervisor phoned me as of yet, nor<br />has and Manager bothered to reply to this email.</p> <p>Phoned again today spoke to Bradley, he said the order had been sent through and SkyNet would deliver, but when asked for the waybill number<br />he had to put me on hold to find out, for the second time the call was cut while speaking to the Hisense service desk.<br />No one bothered to phone me back again.</p> <p>Regards<br /><br /></p> <p>Sent: Friday, 10 March 2017 3:28 PM<br />To: ********** />Cc: ********** ********** ********** ********** />Subject: Type Number: H299BWH/BME,H359BWH/BME - Model Number: RD-30DC4S, RD-36DC4S RE: TERRIBLE CLIENT SERVICE AND SUPPORT;<br />Importance: High</p> <p>To: The Manager Hisense Client Services</p> <p>RE: TERRIBLE CLIENT SERVICE AND SUPPORT:</p> <p>PLEASE EXPLAIN THE FOLLOWING:</p> <p>1. Why does it take five working days to dispatch a part for delivery?<br />2. Why did I have to make 5 calls and send two mails to your service department before it was ascertained that the part would only be dispatched today at 14:50?<br />3. Why when I first phoned on the 9th March and spoke to Naomi and was cut off, she never returned my call despite having me already given her my reference? <br />4. Why when I phoned again and Reuben answered, also on Thursday the 9th March, he said someone would contact me within the hour and he would escalate the matter, as no waybill was attached to the order. Nobody returned the call?<br />5. Why when I phoned again later on the 9th and Reuben again answered and said he would call me back personally, he never did so?<br />6. Why does Melanie say in the email below the order was dispatched but when I phoned again today on Friday the 10th of March, Melanie said the waybill was still not attached and I can only expect delivery next week?<br />7. Was this matter escalated as promised by Rueben on Thursday and if so why was the part not dispatched today for delivery.<br />8. I asked Melanie on the 10th as well if I could speak to the supervisor. Melanie said Michelle, I assume who is the supervisor, would return my call, as of yet I still have not received a call from Michelle.</p> <p>I expect all my points to be answered and attended to in a satisfactory manner, by the Manager of Client Services, by Monday and due consideration taken as to how HISENSE will compensate me for this terrible and unsatisfactory service.</p> <p>Regards<br /> </p> <p>Thanks</p> <p>But what does that mean? Must I expect delivery today?<br />If so at what time?</p> <p>Br</p> <p><br />From: Melanie Rhenier ********** <br />Sent: Thursday, 09 March 2017 3:03 PM<br />Cc: ********** />Subject: Re: Type Number: H299BWH/BME,H359BWH/BME - Model Number: RD-30DC4S, RD-36DC4S</p> <p>Hi ********** 21</p> <p>Order will dispatched today.</p> <p>Thanks<br />Melanie</p> <p><br />On Thu, 9 Mar at 11:02 AM , <br />Good Day<br /> <br />Why have I not received a response to this query yet?<br /> <br /> <br />Best Regards<br /><br /> <br /><br />Sent: Monday, 06 March 2017 2:32 PM<br />To: 'Melanie Rhenier' ********** />Subject: FW: Type Number: H299BWH/BME,H359BWH/BME - Model Number: RD-30DC4S, RD-36DC4S<br /> <br />Hi<br /> <br />Please find attached proof of payment.<br />Please advise on delivery date<br /> <br />Thanks<br /> <br />Best Regards<br /><br /> <br />From: Melanie Rhenier ********** <br />Sent: Sunday, 05 March 2017 10:34 AM<br />Cc: ********** />Subject: Re: Type Number: H299BWH/BME,H359BWH/BME - Model Number: RD-30DC4S, RD-36DC4S<br /> <br />Good Day <br /> <br />Thank you for your spare parts enquiry.<br />Kindly find the attached quotation, related to your request. Please remember to use your quotation reference number: HIS15968, when processing payment. <br /> <br />Your processed payment should be confirmed with our Finance Department within a business day. After which, our administration team will confirm a Sales Order reference number. <br /> <br />Please contact us should you require any further information/assistance. <br /> <br />Kind Regards, <br />Melanie Rhenier<br />Hisense Service Team <br />0 ********** <br /> <br /> <br /> <br />On Fri, 3 Mar at 11:24 AM , <br />Hi Spares Dept<br /> <br />I am looking for two handles for the fridge.<br />Please supply quote for delivery to <br /> <br /><br /></p>