Terrible Hisense After Sales

On the 30 December 2024 we logged a call with Hisense regarding the repair to our fridge. The fault was that the fridge was not cooling and the water dispenser was not dispensing water nor creating ice. A technician arrived around midday on the 31st December 2024 to access the fridge. After his assessment, he advised that we required a new fan for the cooling and a new valve for the water dispenser. He was going to place the order for these 2 parts and Hisense will contact us when it arrives to arrange for a technician to come out to repair. on the 4th January 2025 we received a call from a technician who was coming to complete the repair [Hisense made no contact]. So we cancelled our plans for the day to accommodate the repair. Technician arrived midday but only arrives with the fan. Completes the installation of the new fam and advises that he was only given the fan to come through and replace. He advised that the value could still be arriving and another technician will come and complete that repair. On the 8th January 2025 I decided to make contact with Hisense to follow up on the value repair and we get told that the repair is complete and there is nothing outstanding. When I queried the valve, we get told that there was no valve ordered. Now I was getting very upset as no one was giving us proper answers. We then get told that the original technician will come through again to assess the fridge. I informed them that the technician had already done the assessment and that he needs to come to repair and not assess what he already assessed. So we now had to wait 2-3 days for this to happen. On the morning of the 9th January 2025, we received a call informing us that a technician will be coming through. We were told that he will be there during the first half of the morning [8-10am] so we had to reschedule the plans we had to accommodate this. Waited the entire day, eventually cancelling all our plans for the day, only for the technician to arrive at 4:50pm. Too my disgust, he arrives to assess the fridge and not repair. By this time we were utterly frustrated as we had to cancel all out plans just for him to come through for 10min to say he has already assessed this fridge and to top it off he told us that on his original report he did order 2 parts namely the fan and the valve but Hisense told us only the fan was requested for. Now who's lying???? I Called Hisense yet again on the morning of the 10th January 2025 and raised all my frustrations with them and told them they need to get someone there asap to get this repair done. I was told by the Agent that either the "Repair Company" or she herself will call me to provide and update. Today is the 13th January 2025 @ 10:30am and still waiting for their call. So I called Hisense [yet again] this morning to get some sort of update, I explained the whole situation again to a different Agent and was told to "Please hold". After holding for over 20min the call just disconnects. Hisense having my details, didnt even call me back. At this stage I am completely lost as to when and even if this repair will get done. The amount of money spent on calling Hisense, the inconvenience caused as we had to keep cancelling our plans and you get absolutely no service from Hisense. VERY FRUSTRATED AND DISAPPOINTED. WILL NOT PURCHASE ANOTHER HISENSE PRODUCT KNOWING THIS IS THEIR AFTER SALES SERVICE.