Terrible Customer Service

I am so disappointed in Hisense customer service. I've been a loyal customer over the years with purchase of proof. In the last year alone I've purchased 8 TVs of theirs (all top of range smart). I recently bought a TV for my bedroom however the software is faulty and I'm not able to stream DSTV or use some of the apps such as Disney or the browser even after factory reset etc. I spent ages in store at Game with the rep and her ****py attitude like she had something better to do just for a week later to call and say sorry I have to bring the TV all the way back to the store because they can't do a house call for me.

Im sorry but I will rather take a hammer and smash the tv if that's the case because this ordeal has wasted enough of my time. I will NEVER support Hisense again if after this review they are not able to redeem themselves from this ridiculous experience I've had.