Terrible customer service

<p>I bought a hisense U972 phone on the 29/09/2016 and the phone had a low battery life. After 10 days the phone stopped working and I took it back to the store and they booked it in for repairs. I was told that someone from hisense will contact me and till to day no one contacted me and the phone is still in the store. I bought a phone and only used it for 10 days and a month later I still dont have the phone. </p> <p>American swiss gave me a good service but hisense is giving me bad service. I don't want that phone anymore, I want a new phone or my money back.</p> <p> </p>