Terrible After Sales Service

In the first week of March our lever for the water and ice dispenser broke. We called Makro, they were not sure if its covered under warranty so they got Hisense to contact us. Hisense called us, said it not covered and we will be charged for it. I said I don’t mind paying I just need it repaired. Two technicians came out the following week and said they will then send me an invoice and come back and do the repair. I received nothing from Hisense until the 25 March where I received an SMS saying my repair is closed. I immediately called and spoke to a lady who apologized and said she will send me an invoice and arrange for the repairs to be done. Nothing happened. I went into Makro and spoke to a Hisense Rep there who said he will help. Nothing was done. It has now been a month and my fridge is still not repaired. I always sang Hisense praises, I have a TV, two fridges in my home, and a dishwasher and fridge in my holiday home. If this is the after sales service I get, I will never again buy a Hisense product. They have now lost a customer for life .