Terrible After Sales Service

<p>I had purchased a Hisense top loader washing this year in February at Hi Fi Corporation in Springfield Park. I personally logged a request at Hi Fi Corporation in Springfield Park for a technician to come to my house as the machine is faulty and does not spin the clothes after washing it. The first time the technician went to my house he advised my mother that many customers are complaining about this machine and that it does not have a spin function and left without testing it. I then call Hi Fi Corporation and explained that we were not enquiring about the spin function but surely after washing the clothes the machine needs to spin all the water out. I had asked for a technician to go back to my house and do a cycle like I had done and he will see that after washing the clothes the machine stalls when is time to spin the clothes. The technician went to house yesterday and told my mother the floor is not level, “levelled” the machine and said it will work. He did not test the machine and do a wash cycle like I had asked to understand what the problem is. SO WE STILL HAVE A BROKEN MACHINE THAT DOES NOT WORK. The after sales service with both Hi Fi Corporation and Hisense since I logged this request has been PATHETIC!!! Two technicians later and the machine is still not working, I request that Hi Fi Corporation or Hisense come fetch their broken machine and refund me in full IMMEDIATELY. Should this compliant not be resolved A.S.A.P I will proceed with lodging a complaint with the Ombudsman. Hisense clearly states on their website under “warranty information” that they are “in support of Consumer Protection Act of 2008”</p>