Technicians 👎🏼

We bought a Hisense fridge under 3 years ago. It started making a strange sound, which I reported. A technician was sent out to come and look and told me there is nothing wrong. They then closed the ticket as handled.

I reported the issue again, with sound clips. They logged another ticket and today, 16 May 2026 a technician called me at 09:35 and said we must be home before 11am. My partner left work to be at home so that he can be let in to check the issue.

After 11, she called him and it sounded like he was at a party. She asked him when he is coming. Because she is waiting. He told her he is waiting for a vehicle. It is now 13:08, he doesn't answer the phone after we've tried calling 3 times and he still hasn't pitched.

This is upsetting, because the problem wasn't resolved the first time. Sometimes the sound gets so loud that we wake up from it. Now the other tech just doesn't pitch, and we're STILL left with the problem.