stupid service

hisense to be honest are just useless to the core or not rotten to the core as they quick tomake money but when there is a problem they are nowhere to be found andthey behave as if they even savedour numbers onto their system so tha when you phone tey already know that this one is the troublemaker dont answer it.I broke my washing machine lead in december 2021 before the tenth and i had followed all the procedures and protocols that needs to be followed but non of that help me out as i was made to pay for the new lead which is fine and i was tld that i will receive my order withing 14 days and till to date i havent received anything and when i all their so called call centre i have been sent from pillar to post like a confused mascurate. sometime been told send us the proof and i have been sending the proof of payment and nothinghelp hence one guy actleast sent a responces saying ill get my led b4 02/15 but till to date dololo