AO
Afeez O
1 reviews | Active since Nov 2019
09 Aug 2024, 20:51
STOP BUYING HISENSE SA. THEY DONT CARE ANOUT BAD REVIEWS
HISENSE SA IS A **** Hisense SA is *****. They ship and sell **** products. Brand new fridge not working, they have confirmed the warranty but refused to fix it because proof of purchase is not available.The appliance’s serial or production number can help track when and where it was bought. There are still some ways to claim that warranty. It certainly would be in their files if they are legit but the customer service is poor and the staff at the Headoffice is Bedfordview are a SHAME.
Hisense and their technician has confirmed 2 weeks ago that the this particular model has a major defect and confirmed that the particular unit I purchased (based on the serial number) is still covered by warranty, however they are intentionally using this thinly veiled excuse of proof of purchase to deny me my rights all because I disclosed right from the beginning that I do not having access to that account.
I have stated and reiterated time and again that I am not seeking for monetary compensation, instead all I am asking for is a PERFECTLY working fridge. If Hisense will start taking responsibility over their own actions and mistakes, they would have sent somebody to repair the fridge, or replace if they are unable to repair. I am not asking for the monetary value so I do not understand their repeated request for proof of paying for a credit refund.
I regret buying a Hisense appliance when there are Samsungs and LGS. A fridge is a necessity in every home and very important, I have been without one for 2 weeks and Hisense staff neither care nor show any concern. The customer and after service is absolutely very poor with pride and arrogant staff
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Replies (4)AO
Afeez O's updateReviewer Update
10 Aug 2024, 19:15Your care team must have misled you because we have communicated multiple times and I have responded promptly to their emails. I have explained to all parties involved that this purchase was over a year ago therefore I am unable to recall the order number, and as i have multiple email addresses I do not know which one was used for the purchase. More importantly, Hisense has confirmed that the serial number is valid and purchased from Takealot South Africa, and the warranty is still in place, so regardless of all the other points, the faulty fridge is still a fault of Hisense the manufacturer so if you are unable to proceed with the credit refund, you will need to repair the fridge that I have dropped off at Hisense HQ at Bedfordview because even your technicians and customer service crew has admitted that this is a manufacturing defect. I have mentioned time and again that i am not looking for a refund but a repair. ALL I WANT IS A WORKING FRIDGE IN MY HOME.
AO
Afeez O's update10 Aug 2024, 19:15
Reviewer Update
Your care team must have misled you because we have communicated multiple times and I have responded promptly to their emails. I have explained to all parties involved that this purchase was over a year ago therefore I am unable to recall the order number, and as i have multiple email addresses I do not know which one was used for the purchase. More importantly, Hisense has confirmed that the serial number is valid and purchased from Takealot South Africa, and the warranty is still in place, so regardless of all the other points, the faulty fridge is still a fault of Hisense the manufacturer so if you are unable to proceed with the credit refund, you will need to repair the fridge that I have dropped off at Hisense HQ at Bedfordview because even your technicians and customer service crew has admitted that this is a manufacturing defect. I have mentioned time and again that i am not looking for a refund but a repair. ALL I WANT IS A WORKING FRIDGE IN MY HOME.
AO
Afeez O's updateReviewer Update
13 Aug 2024, 22:15LOL... It really seems you and your company are joking with me at this point because some agents from your organisation is already lying to the consumer ombudsman that you have repaired and/or replaced the appliance for me. It is 3 weeks now that we have been going back and forth without any tangible or reasonable information from Hisense. Now I don't know why takealot must be responsible for the warranty. You must tell me if takealot is the one responsible for the warranty because clearly all of you responding to me with different information don't know much about the Hisense. The same thing happened in the Headoffice where your staff was contradicting and making a mess of themselves right in my presence while i was there. Its either you don't have an actual policy or you dont just know how to put the right people in the right channel. All the people in your bedfordview office don't deserve to be there and I am getting sick and tired of this back and forth every time. Now you are responding to me now with this message at this awkward hour of the night just to prove a point that you are keeping correspond or what? Please when do i get my fridge repaired of replaced. I don't want to hear anything about takealot anymore
AO
Afeez O's update13 Aug 2024, 22:15
Reviewer Update
LOL... It really seems you and your company are joking with me at this point because some agents from your organisation is already lying to the consumer ombudsman that you have repaired and/or replaced the appliance for me. It is 3 weeks now that we have been going back and forth without any tangible or reasonable information from Hisense. Now I don't know why takealot must be responsible for the warranty. You must tell me if takealot is the one responsible for the warranty because clearly all of you responding to me with different information don't know much about the Hisense. The same thing happened in the Headoffice where your staff was contradicting and making a mess of themselves right in my presence while i was there. Its either you don't have an actual policy or you dont just know how to put the right people in the right channel. All the people in your bedfordview office don't deserve to be there and I am getting sick and tired of this back and forth every time. Now you are responding to me now with this message at this awkward hour of the night just to prove a point that you are keeping correspond or what? Please when do i get my fridge repaired of replaced. I don't want to hear anything about takealot anymore
AO
Afeez O's updateReviewer Update
13 Aug 2024, 22:57If that is the case your team should be chasing Takealot instead of harrassing me with the same silly question over and over again. That is none of my concern.
As a consumer's point of view, the product is manufactured by Hisense and not Takealot. The defective product is from Hisense. The bottom line is that Hisense produced this piece of s**** metal that cannot function. As a manufacturer, does your company not have any pride in your brand name? I am very disgusted having to deal with this ridiculous ordeal. I have mentioned time and again that I did not ask for a refund. I am not asking for my money back. I am asking for the manufacturer to fix what they claimed to have made. Simply put, the defective unit is sitting in Bedfordview office. I want it to be fixed. I do not want a refund. If Hisense is a Chinese company, should i start typing Chinese because it seems you all cannot understand English??
If Hisense South Africa company is not actually Hisense the brand, then this makes sense why you are unable to act the part of the manufacturer. I have never had any issues with Samsung or Apple or these big brands whereby I cannot go into any of their stores even when I did not purchase the item from.
As a consumer's point of view, the product is manufactured by Hisense and not Takealot. The defective product is from Hisense. The bottom line is that Hisense produced this piece of s**** metal that cannot function. As a manufacturer, does your company not have any pride in your brand name? I am very disgusted having to deal with this ridiculous ordeal. I have mentioned time and again that I did not ask for a refund. I am not asking for my money back. I am asking for the manufacturer to fix what they claimed to have made. Simply put, the defective unit is sitting in Bedfordview office. I want it to be fixed. I do not want a refund. If Hisense is a Chinese company, should i start typing Chinese because it seems you all cannot understand English??
If Hisense South Africa company is not actually Hisense the brand, then this makes sense why you are unable to act the part of the manufacturer. I have never had any issues with Samsung or Apple or these big brands whereby I cannot go into any of their stores even when I did not purchase the item from.
AO
Afeez O's update13 Aug 2024, 22:57
Reviewer Update
If that is the case your team should be chasing Takealot instead of harrassing me with the same silly question over and over again. That is none of my concern.
As a consumer's point of view, the product is manufactured by Hisense and not Takealot. The defective product is from Hisense. The bottom line is that Hisense produced this piece of s**** metal that cannot function. As a manufacturer, does your company not have any pride in your brand name? I am very disgusted having to deal with this ridiculous ordeal. I have mentioned time and again that I did not ask for a refund. I am not asking for my money back. I am asking for the manufacturer to fix what they claimed to have made. Simply put, the defective unit is sitting in Bedfordview office. I want it to be fixed. I do not want a refund. If Hisense is a Chinese company, should i start typing Chinese because it seems you all cannot understand English??
If Hisense South Africa company is not actually Hisense the brand, then this makes sense why you are unable to act the part of the manufacturer. I have never had any issues with Samsung or Apple or these big brands whereby I cannot go into any of their stores even when I did not purchase the item from.
As a consumer's point of view, the product is manufactured by Hisense and not Takealot. The defective product is from Hisense. The bottom line is that Hisense produced this piece of s**** metal that cannot function. As a manufacturer, does your company not have any pride in your brand name? I am very disgusted having to deal with this ridiculous ordeal. I have mentioned time and again that I did not ask for a refund. I am not asking for my money back. I am asking for the manufacturer to fix what they claimed to have made. Simply put, the defective unit is sitting in Bedfordview office. I want it to be fixed. I do not want a refund. If Hisense is a Chinese company, should i start typing Chinese because it seems you all cannot understand English??
If Hisense South Africa company is not actually Hisense the brand, then this makes sense why you are unable to act the part of the manufacturer. I have never had any issues with Samsung or Apple or these big brands whereby I cannot go into any of their stores even when I did not purchase the item from.
AO
Afeez O's updateReviewer Update
15 Aug 2024, 13:01You dont know what you saying. In one of the responses I got from one of your representative. Hisense was able to trace the fridge from their own warehouse to takealot even without order number. Your Hisense staff confirmed h\that Hisense sold the fridge to takealot, but how? Just because you were able to track with the serial number or batch number which is the the original identifier of this item in question. Now it suddenly become difficult for takealot to track it back to me just because I am not lucky to keep the emails when i actually didn't but the fridge for the purpose of returning it to you. I bought it for my personal use and it happened that you sold s**** metals to me as brand new. Now you are refusing to take responsibility of your company's problem. Do yourself the favour of not replying to me privately and make your response public for other users to learn and see the evil that you are doing because right now what you are telling me is that either i manufactured the fridge as you are unable to trace the source or I stole it from somewhere and you don't even have the resources to track where it was ****** from. You are funny and you clearly don't know what you are saying.
AO
Afeez O's update15 Aug 2024, 13:01
Reviewer Update
You dont know what you saying. In one of the responses I got from one of your representative. Hisense was able to trace the fridge from their own warehouse to takealot even without order number. Your Hisense staff confirmed h\that Hisense sold the fridge to takealot, but how? Just because you were able to track with the serial number or batch number which is the the original identifier of this item in question. Now it suddenly become difficult for takealot to track it back to me just because I am not lucky to keep the emails when i actually didn't but the fridge for the purpose of returning it to you. I bought it for my personal use and it happened that you sold s**** metals to me as brand new. Now you are refusing to take responsibility of your company's problem. Do yourself the favour of not replying to me privately and make your response public for other users to learn and see the evil that you are doing because right now what you are telling me is that either i manufactured the fridge as you are unable to trace the source or I stole it from somewhere and you don't even have the resources to track where it was ****** from. You are funny and you clearly don't know what you are saying.