stole my TV left me with no tracking information

I bought a hisense smart TV 55inch from Game Clearwater mall and has a 3 year warranty I took it to back to them as there were issues with the TV I was told by their service desk it's not their problem. I then got in contact with Collin Venter from Game who organized a rep from hisense to call a few days later I got a call from Renata in hisense CPT office who then organized a technician Peter Mhlanga to assess the issue he came out to my property and said it needs to go through to hisense to fix I asked him how long it would take he said he doesn't know I asked him for more information as to how to keep track of the TV or who to contact... And also couldn't give me more info just to call hisense... So my tv was taken on the 21 semptember with no clue who I could contact.... I phoned the CPT office to talk to Renata several times and the phone just rings... I have also called the Jhb office several times and the call just cuts out all the time... I'm going open a case of Theft and I'm going to sue hisense for negligence as I can't seem to find my TV or get in contact with hisense I did send an email explaining this and I was just sent a service/repair request form what the hell I said that Peter Mhlanga took the TV to hisense and I don't have any other info......