Still waiting for my hisense fridge to work

I have been a supporter of the brand Hisense for a very long time. Amongst other things a 50inch TV, a fridge and am now considering one of their mobile phones.<br> I bought a Hisense fridge in August. In December it broke. The outlet assured me that they had contacted hisense regarding the problem. I sent an email to Hisense myself on 16 January to complain about my new hisense fridge not working. A technician was dispatched on the 22nd January who assured me that everything was fine and that I had to leave it on for a few hours. It never started to work again except now I have a bonus noise to go with it. I sent a second email to Hisense on the 29th January complaining that my new fridge is STILL NOT WORKING!!!<br> Why can't I get the same level of customer service equal to the loyalty that I have given this brand??? Why couldn't somebody from Hisense call me and follow-up and ask me is everything ok is your fridge working?? Isn't customer service training given to companies anymore especially when i have logged a formal complaint with their online facilities?? I wont even mention all the petrol driven to go and get perishable items for two months now as i cannot even use MY NEW FRIDGE