Still waiting for Hisense diswasher replacement part?

We purchased a new Hisense diswasher and the spring latch, that keeps the front door open, has broken shortly after we received it from Takealot. I logged a call via the service centre via email, after which a technician was dispatched to our home approximately 2 weeks later to investigate. It was determined that the spring latch broke and it was not due to negligence or damage on our part. We were instructed that the spare part would arrive within 3 to 5 working daysand would then be replaced under warranty.

Unfortunately, we are now in week 7 of waiting for said part and I'm not going to beg and plead to have it repaired. It's not the responsibility of the client to follow up if a fault is pending with a supplier of a product, to have it repaired, it's the responsibility of the supplier to be accountable for it.

Even though we are happy with the product, the poor after sale service have convinced me not to support Hisense ever again, no matter how good the product may be.