mD
mali D

1 reviews | Active since May 2013

26 Nov 2025, 14:06

STAY AWAY FROM HISENSE PRODUCTS IF YOU WANT PEACE!!

STAY AWAY FROM HISENSE HOME PRODUCTS IF YOU WANT PEACE !!

I bought a Hisense fridge a year ago at Game and immigrated it started having problems but since i was not informed a sale item also comes with full warranty , i went on and bought the second Hisense fridge with fear my food will get spoilts

The fridge have abnormal sounds and has uncontrollable temperature on the top side and at time it will freeze and at times just stay warm on top. The bottom has uncontrollable ice accumulating and as a result makes the shelves difficult to open.

Teleaudio electronics was assigned to assist me. It was difficult for the Technician to estimate the date and time he will come to me, I had to stay away from work the whole day waiting for him.

When called he did not want to physically view the fridge and told me ididnt buy a frost free fridge that is why it is making all these noises and sounds and build up ice. I insisted he come view the fridge and when he came he said nothing wrong with the fridge.

I have sent him a number of video recordings of the fridge making noise and asked him if he found these noises normal? Sent pictures of builtup ice even if there is nothing on the bottom and temperature is at 4 he will still ignore me.

Its over 3 weeks now since he came and promised to come back with a new regulator but i get not feedback when i followup. I did raise that my technician be changed aince he didnt want to come from the first place but late gave him a benefit of the doubt and i guess i was right i shouldnt have continued with him.

I have a Hisense washing machine microwave tv radio and i have never experienced any faults for over 5 years and i had to go buy another fridge 8 months later just to keep my food safe.

I am a bachelor living in a bachelor apartment with 2 fridges with one used as a chiller and the other as a fridge which makes no sense and makes terrible noises when i try to get a rest

I never thought i would end up with Hellopeter to resolve issues with a trusted brand like Hisense.

Technician

0
Replies (4)
mD
mali D's update02 Dec 2025, 16:22
Reviewer Update
Hi . Someone did finally reach me but after explaining for 4 minutes i realised i was busy talking to my self the person was no longer on the line....This is really frustrating
mD
mali D's update07 Mar 2026, 07:59
Reviewer Update
Hi.

The team did come back as promised and only changed the thermostat. I have been monitoring the fridge for two months with hope the problem will change but nothing has changed and when they came through not even once they tried to move the fridge and inspect it other than opening the top door and conclude they will change the thermostat.

Can i have a whatsapp number i can send a video recording for you as the person dealing with my query to watch and judge if the sound is normal or not.

The chest freezer still has the same issue of accumulating ice on the lid and when i asked the technicians about it,they simply said its normal. This means it is normal for the chest freezer to accumulate ice on the top only and force the lid not to close properly.

The TV,Microwave and Washing machine are working fine and happy with them but it is these two products which give me sleepless nights and the worse part i bought the chest freezer as a solution to my problems but still find myself stuck in the same situation.
mD
mali D's update09 Mar 2026, 15:42
Reviewer Update
Hi The whatsapp number seems to be AI genated i keep talking and getting strange feedback i also tried sending the video but there is no human interaction and the reference number and job number i used could not be pickedup. please advice
mD
mali D's update16 Mar 2026, 07:11
Reviewer Update
Hi. The service technician came to my place and it was still the same Company and same service agent who came on the first call-out. There was nothing i could explain further , i mentioned it is the same problem and i made him listen to the videos i have recorded from the fridge.

The agent came with a paper with different types of noises a fridge makes,i could not find the exact sound and made him to listen to the videos. He agreed to listen and mentioned he will go back and tell headoffice.

I am left with no choice but to sell the fridge and find another brand,i have tried and failed to get proper diagnosis with Hisense.