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Charles P
1 reviews | Active since Jan 2024
27 Jan 2024, 14:01
Stay away from Hisense Products
I bought a Hisense dishwasher dishwasher model H13DESS from Takealot.com on 18th June 2022. It broke down on 24 January. I lodged a guarentee claim with them on the same day. They furnished me with a reference number. A technician called to make an appointment to attend to the appliance on Sat 27 Jan. Time between 12.30 and 13.00h. He never arrived. His name Heath Gareth. I called customer service to query and was very rudely spoken to by Lebo, a call center customer service representative. Rude and abusive. I suggest anybody considering buying any Hisense product to think again. Bad quality product (trays also rusting badly) and staff who lie to and abuse their customers
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Charles P's updateReviewer Update
06 Feb 2024, 15:15It is now 6th Feb. I have still not had my machine under warranty returned. I have been stalled, pushedf rom pillar to post by technician Heath who gives no useful feedback just excuses. Customer "service" just as useless, can give no information. Machine was taken away by Heath technician on 27 January. Disgusting service. Bad quality product.
CP
Charles P's update06 Feb 2024, 15:15
Reviewer Update
It is now 6th Feb. I have still not had my machine under warranty returned. I have been stalled, pushedf rom pillar to post by technician Heath who gives no useful feedback just excuses. Customer "service" just as useless, can give no information. Machine was taken away by Heath technician on 27 January. Disgusting service. Bad quality product.
CP
Charles P's updateReviewer Update
09 Feb 2024, 14:51Today 9th February I am still without my machine I bought new in good faith. Hisense has been messing me around for two weeks. The technician Heath ducks my calls. They have sub contracted my machine repair to Prince Appliances in Kempton Park who are also ducking and diving with excuses. I have requested a call from a senior at Hisense to no avail . My job number is ***. On trying the Customer Care line today for the umpteenth time, I am left holding for 25 minutes before I hung up. I am now demanding a new machine to replace the failed machine with rusted dish trays. Disgusting, Unbelievable that a company can conduct itself in this manner. My previous complaint reference is ***
CP
Charles P's update09 Feb 2024, 14:51
Reviewer Update
Today 9th February I am still without my machine I bought new in good faith. Hisense has been messing me around for two weeks. The technician Heath ducks my calls. They have sub contracted my machine repair to Prince Appliances in Kempton Park who are also ducking and diving with excuses. I have requested a call from a senior at Hisense to no avail . My job number is ***. On trying the Customer Care line today for the umpteenth time, I am left holding for 25 minutes before I hung up. I am now demanding a new machine to replace the failed machine with rusted dish trays. Disgusting, Unbelievable that a company can conduct itself in this manner. My previous complaint reference is ***