1 reviews | Active since Feb 2017
SPDIF broken on Hisense and WORST SERVICE EVER.
The SPDIF of my tv stops working after 5 -10 minutes and ARC does not seem to work. Its connected to a Hisense Sound bar. This is on my 43" TV
The sound bar works without any issues with my smaller 32" TV. Same Cable.
I phoned about 10 times by now and eventually they told me how to log a ticket. Logged the ticket and got a reply.
Phoned the next day to find out what is going on and they told me this ticket was connected to a washing machine.
After phoning more that 5 times again, most techs did not even know what an spdif cable was, eventually i got to someone that asked me if i had a gold cable.
I even got a new GOLD PLATED CABLE to test. Same issues.
Eventually i got on a video call with someone and they realized there is an issue and decided to log a call for a tech to come out.
I phoned 4 times today to find out when the tech is coming. Each time they said they will phone the tech and get back to me. No one did. Once i was put on hold for 10 minutes while the "talked to the tech"
the 5th time i asked for the tech's number and they gave it to me. The tech was in east london. Did not have my name on her call sheet. When i logged the ticket i specified very clearly what my address is. Also said she will find out what is going on.
Ive sent videos about what the problem is. Explaining EXAVCTLY what the problem is.
The TV stops sending light through the cable when it breaks. Switching off the TV for 15 minutes allows it to work again for a few minutes.
This TV is faulty.
I want a NEW TV and R300 for the cost of all the calls.
This is UNACCEPTABLE! I moved my entire day around to accommodate the tech.
They better pitch up here with a new TV and CASH.
Phoned again and they said the tech is only coming in on monday.
I then asked for the real person's name and they gave me Truco's number.
When i phoned them i explained the entire issue and they helped me.
They will be sending either a new TV or a new Motherboard.
I am still looking for my R300 because I needed to do all this calling myself for a FAULTY unit.
All this could have been prevented if your staff was trained , knew what SPDIF was and did not WASTE my time by messing up the ticket, passing me around from CSR to CSR.
Dropping Calls. Placing me on HOLD.
Wasting time basically.
It took ONE knowledgeable person to fix my problem.
You are wasting money on useless staff.
Phoned again and they said the tech is only coming in on monday.
I then asked for the real person's name and they gave me Truco's number.
When i phoned them i explained the entire issue and they helped me.
They will be sending either a new TV or a new Motherboard.
I am still looking for my R300 because I needed to do all this calling myself for a FAULTY unit.
All this could have been prevented if your staff was trained , knew what SPDIF was and did not WASTE my time by messing up the ticket, passing me around from CSR to CSR.
Dropping Calls. Placing me on HOLD.
Wasting time basically.
It took ONE knowledgeable person to fix my problem.
You are wasting money on useless staff.