Smart TV - Not smart and terrible customer service

We bought a Hisense Smart TV , we struggled to download any apps but left it there because it has Netflix & Showmax. 6 months later Showmax stopped working. I phoned showmax and they advise me to contact Hisense because Showmax were working on the laptop this had to be an issue with the TV. We contacted Makro and they helped us log a call. a Hisense technician contacted us and the process started 2 week after we logged the call:

1st visit : He tried to install new software but it wasn’t working so he said he will have to bring new software and come visit again 2nd visit: He brought more software and still it did not work and asked to take the tv when we said he needs to sign that the TV is not damaged he refused and said he will the rather come to our house again 3rd visit: He brought a new mother board replaced the mother board and still Showmax is not working. He then blamed it on our Fibre so we did a internet speed test that proofed the speed was 20 for upload. And we showed him how Netflix and YouTube is working so its not an internet problem. He then agreed on taking the TV and signing that its not damaged. 4th Visit: he brought back the TV stating they cant fix it and it’s a Showmax issue. Showmax said its not there issue because it works on our laptop then it should work on the TV. As we looked at the TV we notice these white spots when its turned on. Prince then grabbed his phone looking to show us pictures that it was there. Then we told him but this is not picture taken in our house so he was showing pictures of some one else’s TV so he was dishonest. 10May - I phoned head office and Alyssa asked me to send her a email to explain the situation and that she could follow up to this day 1 month later I have never heard anything from her. 5th Visit: Prince collects the TV again as an instruction from Tebogo from Head Office 6th Visit: Prince brings back the TV still with no Showmax and still with the damages that Occurred after his 3rd visit when he took the TV in. 17 May 7th Interatction: Hisense Cape Town phones Jacques(***ner) explaining that there is nothing he could do about the Showmax as it’s a DSTV app issue. When asked what about the TV that is now damaged they didn’t know anything about it after Hisense Customer Care Alyssa requested me to send this mail to investigate a week before.

We were fed up and took the TV to Makro to fight the fight for us. I commented on Hisense Facebook page were someone immediately contacted me and ask me to forward him the details. After forwarding the details Robin from Hisense who responded on my Social Media comment asked for 24hours to get their facts straight. 7 days later they still didn't respond I then went back to facebook and then he contacted me and said they will come and fetch the TV from me if I had the box and they will fix this. This showed me he never read through the details of the case I send him as the TV was still with Makro like I stated in the mails to Robin before hand.

The Hisense TV box had a big sign stating "ALL APPS" we asked the technician and he confirmed Hisense cant download any apps. This is misrepresentation of the Hisense brand and is against consumer rights.

Makro struggled for 2 weeks and then Hisense brought back a still damaged team to them. Makro decided to refund us and I will forever be thankful for them and I will never buy of advise anybody to buy Hisense