Since 18 December im waiting for a technician to come out to repair or replace my washing machine until today 12 Feb every week since its just promises made but no technician coming out

Since 18 December im waiting for a technician to come out to repair or replace my washing machine until today 12 Feb every week since its just promises made but no technician coming out . I asked to load a complaint but was refused. This is poor service and un acceptable.