Sickening service

Can someone please please help me. I spoke to a guy who had sorted my issue out this was last week Friday and he said that he spoke to Rep to sort out the issue. My issue has still not been sorted...for crying out loud it has been 3 months trying to sort out this issue. What must one do in order to get things sorted with Hisense???? I honestly ask. I still don't have fridge it's been 3 months what the hell do you call this kind of service??? I am so fed up with the stupid rep as well he is the same person that has been delaying this!!!!! I asked to speak to a manager 2 weeks ago and Lucinda is still getting her manager to call me. Really guys what kind of a service is this??? When I spoke to the guy on Friday I was willing to give Hisense another try but now honestly speak Hisense along with Hifi corp and their reps are disgusting me!!!!!