1 reviews | Active since Oct 2012
Shocking service
I bought a Hisense fridge from hi-fi corporation about two months ago which was the worst purchase I've ever made. After 6 weeks my fridge started freezing up. I then called the service department at hi-fi corporation on Thursday the 4 th of April 2024 to be told it will take between 2 - 5 working days then I got an email from JD Tech on the 8th of April telling me that it will be 3 to 5 working days. On the 11th of April I received an sms telling me that someone will be calling me soon. We'll no call. Here is the sms. Hisense Repair *** has been acknowledged by our Agent. Please expect a call soon, regarding the repair appointment.
As everyone is aware there is absolutely no more good service anymore which is very sad. You pay good money and nobody cares.
Hi Steven,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've faced with your Hisense fridge and the subsequent service delays.
We understand your frustration, especially after making a significant investment and expecting reliable performance and support. The delay in addressing your service request and the lack of timely communication is not reflective of the standards we strive to maintain.
After reviewing your complaint, we see that credit has been authorized, thank you for your patience.
Complaint reference number : ***
Regards,
TPN
Hi Steven,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've faced with your Hisense fridge and the subsequent service delays.
We understand your frustration, especially after making a significant investment and expecting reliable performance and support. The delay in addressing your service request and the lack of timely communication is not reflective of the standards we strive to maintain.
After reviewing your complaint, we see that credit has been authorized, thank you for your patience.
Complaint reference number : ***
Regards,
TPN