Shocking service

Tried calling the JHB branch for several days and no one answers the phone. Went to the customer care centre to purchase a remote for my tv, non in stock. The gent who assisted me told me to call him the next day to check if they have received stock. I then explained to him that this is not how customer service works. He should call me to notify me when he receives stock. I then said to him that i should hear from him the next day regarding stock, and his shocking response was "HOPEFULLY". I was disgusted with the attitude i received, 2 days later and still no call.