Shocking service

Shocking service, disgusted, itt took 6 months to get hisense to send a technician out they arrived last week Monday, I was told the tv cannot be repaired and a courier company would collect it in 3 days, after 4 days another technician arrived and took the tv away, 5 days latter the courier company calls me to collect the tv and both the technicians phones are switched off the tv is now lost.