M&EM&E
Michael & Elmi Michael & Elmi
1 reviews | Active since Apr 2017
18 Sept 2017, 17:01
Shocking . Even at higher level .
Hi All. Hi Sense . Shocking ****. As bad as a customer can be it is because of the endless frustration one has with Hi Sense on all management levels. Like all on this site . It is very common that we all have the smell issues. Hi sense never gets back to you . Lies all the time . have no control of were the repairs are and zero customer service. This is why customers become irrational at them. Months and months of endless withing. phoning. driving and gets zero. Yes even after complaining to Cape Town and Atlantis office Gator. No feed back. Management director Mark . No solution and attitude of the National or general director is far from service . Service is very shocking because . well Pedrop a senior management way to resolve is to ignore. Stay away and never By TV from them . Even the retailer that has to swop the TV does not want to New World now sent me back to HI sense office . Maybe to many complaints . Anyway. Stay away and buy another brand as the frustration will not be worth it . A brand that does not need support.
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Replies (2)
Hisense's replyOfficial
21 Sept 2017, 15:15Good day
Thank you for making contact with us.
One of our customer care consultants will be in touch shortly to resolve the matter.
The Hisense Customer Care Team
Best regards,
Hisense's reply21 Sept 2017, 15:15
Official
Good day
Thank you for making contact with us.
One of our customer care consultants will be in touch shortly to resolve the matter.
The Hisense Customer Care Team
Best regards,
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
13 Aug 2019, 20:37Hi. Thats a joke. My cas3 is with consumer complaints and you have been messing them around till today. Swopped the TV out with a broken refurbished model they took back from Hi fi corporation in Durban. So faulty OBF , out of box failure units get rwdisteibuted t9 other clients. THEY ROTATE THERW faulty stock. Be very carwful. Robin national rwpairs manager promises a full refund on email. When after finalizing , they changes and says , it's a credit, after that changes the. complaint and ignore mails for months to pretend that it has been sorted out. He explained he received a mail. Asked to produce it , he ignores this and changes the subject. He now asks me to return the TV. Mr Robin , I personally handed you the TV 1 year ago. You gave me a receipt . Tricks and time delay from Hi sense. Every one is having the same issue. After sales from a China product is zero. Buy anything except, Hi sense.
M&EM&E
Michael & Elmi Michael & Elmi's update13 Aug 2019, 20:37
Reviewer Update
Hi. Thats a joke. My cas3 is with consumer complaints and you have been messing them around till today. Swopped the TV out with a broken refurbished model they took back from Hi fi corporation in Durban. So faulty OBF , out of box failure units get rwdisteibuted t9 other clients. THEY ROTATE THERW faulty stock. Be very carwful. Robin national rwpairs manager promises a full refund on email. When after finalizing , they changes and says , it's a credit, after that changes the. complaint and ignore mails for months to pretend that it has been sorted out. He explained he received a mail. Asked to produce it , he ignores this and changes the subject. He now asks me to return the TV. Mr Robin , I personally handed you the TV 1 year ago. You gave me a receipt . Tricks and time delay from Hi sense. Every one is having the same issue. After sales from a China product is zero. Buy anything except, Hi sense.