Shocking Customer Service From Spares Department

I must express my extreme disappointment in my recent interactions with Hisense customer service.

Firstly, it has been an uphill battle to even reach the spares department or connect with anyone at Hisense. The lack of accessibility to vital customer support is inexcusable and leaves me feeling utterly frustrated and ignored.

On October 18, 2023, I contacted Hisense customer service with a seemingly straightforward request. I required a quote for a replacement part, specifically part number 32, for my Hisense fridge model H700Si-ID, which had a broken water dispenser flap. I had hoped for a simple and prompt response to my query.

To my dismay, my experience only worsened when I spoke with Agent Keyde from the spares department. After my initial contact, Agent Keyde agreed to assist me and sent an email requesting a quote for the required part. Unfortunately, my subsequent follow-up emails, dated October 27 and November 9, have all gone unanswered, both from Agent Keyde and the spares department. This level of unresponsiveness is not only unprofessional but is nothing short of shocking.

I purchased a Hisense product with the expectation of reliable customer support, but I am now left feeling entirely neglected and frustrated with the way my request has been handled. This kind of service is not what I anticipated or deserve as a loyal customer.

I genuinely regret my decision to invest in a Hisense product, and if this is the way customers are treated, I must admit that my trust in the Hisense brand has been severely shaken.

I kindly request that you address this matter urgently and provide the assistance and support I initially sought when reaching out to Hisense. I believe that a company of your stature can do much better than this, and I look forward to a swift resolution to my issue.