Shocking after Service from Hisense

Hisense took my TV to be repaired under warranty. They collected the TV from my house approximately 6 weeks ago. When they collected the TV I was told it would take about 14 working days to be repaired and sent back to me. After 2.5 weeks of waiting I called Hisense to check what was going on. Initially I was told that the TV is fixed and will be returned to me in next couple of days. A week later the TV was not returned to me, I called Hisense again, I was told that the TV was not fixed after all and that it I was escalated to a senior technician to be fixed. I called Hisense a week later only to be told that the senior technician could not fix the TV and the TV will be returned to me and I will be given a credit note so that I can get a new TV from the store where I bought the TV. The credit note was issued but the old TV was not brought back. The store is ready to deliver the new TV but they cannot until I have the old TV with me.

I have been waiting for the broken TV to be returned for almost 3 weeks. Each time I call Hisense, they call the senior technician by the name of Morne from a company they have contracted to do the repairs on their behalf. Each time I call Hisense ,Morne promises to deliver the TV the same day, It has been 3 weeks of promises from Morne and no TV. I must have made over 9 calls to Hisense , today I called Hisense again and once again they called Morne who told them the same old story that he will deliver the TV today, when I refused this explanation and demanded to speak to a supervisor at Hisense, I was instead connected to Morne who started spinning the same old story he has been spinning for the past 3 weeks that he will deliver the TV today.

Hisense seems unable to make Morne return the TV. I find it astonishing that Hisense seems to be incapable of holding their service providers accountable for their customers products. This is a bad reflection on Hisense and the companies they chose to do business with. I have been without a TV for 6 weeks, I am paying DSTV subscription but I cannot watch , money down the drain because of poor after sales service. I dont think I will be buying a Hisense product ever again.