MC
Martin C
1 reviews | Active since Dec 2016
09 Mar 2021, 23:15
Shocking after Sales Service and Product Maintenance
Have a Hisense tv that's not even 5 years old. The screen goes black after an hour of watching. Tried to fix it but told that the TV is discontinued and no parts are available. The call centre agent basically told me that the TV could be thrown in the dustbin. Surely you keep parts for a few years. I'm sure the "competition" do. Last time I ever by a Hisense TV. I think one star rating is far too complimentary.
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Replies (2)
Hisense's replyOfficial
10 Mar 2021, 07:24 Dear Martin Cohen,
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 841281.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 841281.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply10 Mar 2021, 07:24
Official
Dear Martin Cohen,
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 841281.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 841281.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
MC
Martin C's updateReviewer Update
18 Mar 2021, 16:21Still waiting for your customer care agent to contact me. Over a week has past. Like I said "Shocking after sales service"
MC
Martin C's update18 Mar 2021, 16:21
Reviewer Update
Still waiting for your customer care agent to contact me. Over a week has past. Like I said "Shocking after sales service"