Shattered Mirror Fridge

I purchased a mirror fridge from Masons via Takealot. Suddenly the mirror just shattered with no warning and the glass started popping. This was extremely dangerous as my 10 year old son was close by at the time. Upon calling Hisense, I spoke to two different consultants. One of the consultants advised that I should email and send through the invoice and picture of the fridge and once received a technician will be sent out. After following the instructions I'm now told that the technician can be sent out at my cost. If this is the case, I would not recommend any consumer to buy such products from Hisense. Apparently this is not part of the warranty, how is this possible when you are selling mirror fridges!!! I paid 7999 and it's a waste of money if that was the case I could have spent a little more and rather purchased LG.